Technology Perspectives

Digital bill payment services company InvoiceCloud has released a new online payments report in conjunction with a third-party research firm, offering key insights into digitally reluctant bill payers’ payment preferences and behaviors. The survey focused on four distinct populations: those who are aged 55+, non-EnglishRead More

Water utilities are on heightened alert for cyber attacks, so Water Finance & Management chatted with Marty Edwards, Deputy Chief Technology Officer for Operational Technology (OT) and Internet of Things (IoT) for Tenable. Edwards gave recent testimony in Congress, appearing as a witness before inRead More

By Anita Peterson It’s no secret that the utilities industry, including water services, is going to have to grapple with a workforce gap in the coming years. This workforce decline has the potential to severely impact the experiences of both the remaining employees in theRead More

By Andrew Ginter In 2023, 68 cyber attacks took down more than 500 sites worldwide, some of them water utilities. All modern automation includes computers, and so for the last 40 years we have been deploying more and more targets for cyber attacks. Compounding theRead More

Anne Neuberger, Deputy National Security Advisor for Cyber and Emerging Technologies and Janet McCabe, EPA Deputy Administrator, recently met with state and local officials from across the United States to discuss cybersecurity in the water sector. The meeting was a follow up to a MarchRead More

On March 19, U.S. Environmental Protection Agency Administrator Michael Regan and National Security Advisor Jake Sullivan sent a letter to all U.S. governors inviting state environmental, health and homeland security secretaries to a convening by their deputies to discuss the urgent need for cyber protection in theRead More

By Trey Overman In an era when water conservation is paramount, Southern Indiana’s Silver Creek Water Corp. is a textbook example of how to use innovative technology to not only save resources, but also to improve customer service. Serving a population of 20,000 in theRead More

One of the technology trends that is so frequently talked about in the water utility sector is unlocking new data about system performance and using it to further enhance operations. But improving operations is only part of the job, and providing excellent customer service isRead More

Laying and connecting pipes in a new construction project is a complex and challenging task that requires careful planning and coordination. Some of the factors that need to be considered are: Once the pipe has been lowered into the trench or borehole and is properlyRead More

The U.S. Environmental Protection Agency (EPA) has announced it will withdraw plans to require states to survey cybersecurity best practices at public water systems — welcome news to much of the industry that opposed the approach. The EPA proposal was included in the agency’s FY22Read More