Post Tagged with: "Affordability"

Balance the Fund with ‘Customer Conversations’

Balance the Fund with ‘Customer Conversations’

April 4, 2017 at 2:18 pm 0 comments

Albuquerque Uses Customer Outreach to Gain Deeper Insights into Infrastructure Needs, Conservation and Rate Increases By Frank Roth & Carol Malesky As many utilities look to implement water conservation programs in order to address drought and water shortfalls, the challenge of maintaining a utility’s fund balances becomes more prevalent. AsRead More

Affordability Programs for Water Utilities

Affordability Programs for Water Utilities

February 8, 2017 at 9:00 am 1 comment

  Customer Assistance Programs Integrated Into Business Processes Can Help Struggling Ratepayers Stay Afloat By Neil Grigg Rate increases by water utilities are needed to sustain high quality services, but their impacts on low-income customers are a major cause of concern. In some communities, these concerns can fly under theRead More

Kim Colson: 2016 Water Finance & Management Award Winner

Kim Colson: 2016 Water Finance & Management Award Winner

December 6, 2016 at 3:00 pm 0 comments

The Master Planner The Managerial Maestro Behind North Carolina’s Innovative Water Financing Model By Andrew Farr   Kim Colson doesn’t ask for attention and he doesn’t want to be singled out. He’s at the center of a program that exemplifies innovation in water financing, yet he modestly maintains that for himRead More

Utility leaders, finance professionals connect at second annual Water Finance Conference

Utility leaders, finance professionals connect at second annual Water Finance Conference

September 12, 2016 at 10:45 am 0 comments

The 2016 Water Finance Conference has announced the agenda for its second annual event being held Aug. 30-31 at the Denver Athletic Club in downtown Denver, Colorado.

The Low Income Water Affordability Challenge…An Issue that Impacts All Utilities

The Low Income Water Affordability Challenge…An Issue that Impacts All Utilities

June 7, 2016 at 3:45 pm 0 comments

By Adam Krantz & Nathan Gardner-Andrews All of us in the water sector have reacted with a combination of horror, deep concern and confusion as the drinking water crisis in Flint, Mich., played out in recent months. The worst municipal water crisis in the United States in decades has become aRead More

Is a Customer Assistance Program Right for Your Utility?

Is a Customer Assistance Program Right for Your Utility?

March 16, 2016 at 7:00 am 0 comments

Various customer assistance programs (CAPs) — including key areas for consideration associated with program design — can be explored by utility managers to help mitigate the impact on customers struggling to afford the cost of water utility services.

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