Albuquerque Uses Customer Outreach to Gain Deeper Insights into Infrastructure Needs, Conservation and Rate Increases By Frank Roth & Carol Malesky As many utilities look to implement water conservation programs in order to address drought and water shortfalls, the challenge of maintaining a utility’s fund balances becomes more prevalent. AsRead More
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Customer Assistance Programs Integrated Into Business Processes Can Help Struggling Ratepayers Stay Afloat By Neil Grigg Rate increases by water utilities are needed to sustain high quality services, but their impacts on low-income customers are a major cause of concern. In some communities, these concerns can fly under theRead More
The Master Planner The Managerial Maestro Behind North Carolina’s Innovative Water Financing Model By Andrew Farr Kim Colson doesn’t ask for attention and he doesn’t want to be singled out. He’s at the center of a program that exemplifies innovation in water financing, yet he modestly maintains that for himRead More
The 2016 Water Finance Conference has announced the agenda for its second annual event being held Aug. 30-31 at the Denver Athletic Club in downtown Denver, Colorado.
By Adam Krantz & Nathan Gardner-Andrews All of us in the water sector have reacted with a combination of horror, deep concern and confusion as the drinking water crisis in Flint, Mich., played out in recent months. The worst municipal water crisis in the United States in decades has become aRead More