WF&M Conversations: Talking rate setting, rate maintenance and communication with Waterworth’s JP Joly

https://www.youtube.com/watch?v=F6M-_3_MpFg

While water and wastewater utilities are frequently tasked with a meeting multitude of operational standards, they also regularly tackle financial challenges that can have enormous economic ramifications to the public. With this in mind, how often should utilities look to raise rates? Can annual rate maintenance be done in a more efficient manner? And what about the importance of communication among stakeholders when it comes to setting affordable rates and taking a long-term approach to budgeting and financial planning?