Bill payment platforms announce integration

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Online bill payment service InvoiceCloud recently announced a new integrated solution with Oracle Energy and Water that the companies say will enhance the utility payment experience for joint customers.

Oracle and InvoiceCloud will now provide Oracle-supported, pre-built, real-time integration with Oracle Utilities Customer Information Systems (CIS), including Oracle Utilities Customer Care and Billing (Oracle Utilities CC&B), Oracle Utilities Customer to Meter (Oracle Utilities C2M), and Oracle Utilities Customer Cloud Service (Oracle Utilities CCS).  

“Providing our customers with the software necessary to help them innovate and improve the overall user experience is a top priority at Oracle,” said Matt Gleeson, vice president at Oracle Energy and Water. “Our new integration with InvoiceCloud will continue to simplify the billing process and alleviate the obstacles that hinder digital adoption.”

According to the companies, Oracle and InvoiceCloud utility customers can now offer payers a more seamless billing and payment experience with the benefits of a thoroughly validated, real-time data exchange and coordinated client support. In addition to providing customers with the power to choose how, when, and where they pay their bills, InvoiceCloud and Oracle say their system helps water and utility enterprises: 

  • Reduce staff workloads to focus on other areas of their organization;
  • Accelerate bill payments with intelligent customer support tools focused on behavioral change and cost reduction;
  • Deploy automatic system upgrades to avoid burdening IT staff through a SaaS deployment model; 
  • Access validated integrations with all Oracle Utilities CIS solutions; and  
  • Reduce days sales outstanding (DSO) through dynamic, actionable communications and an intuitive user experience.

“This streamlined integration with Oracle is designed to drive digital adoption and increase customer satisfaction, while making the end-to-end user experience easier for our joint utility customers,” said Kevin O’Brien, President of Enterprise Solutions at EngageSmart. “As an Oracle Industry Lab technology collaborator, we’re looking forward to expanding our work with Oracle and continuing to improve the digital payment experience for utility organizations of all sizes.” 

Research from McKinsey & Company shows that 89% of Americans are now using digital payments, and with that adoption comes increased expectations for intuitive payment experiences. With modern consumer preferences top of mind, InvoiceCloud provides a billing and payment experience across a wide range of popular channels, including mobile wallets like Apple Pay and Google Pay, Pay by Text, Pay by Phone, paperless billing, AutoPay, and more.

By working with Oracle, InvoiceCloud says it can further its mission to drive customer self-service and improve operational efficiencies for more utility providers. Existing mutual customers like the City of Escondido, California, have already experienced these enhancements as a result of the integrated solution. Since implementing InvoiceCloud and integrating the digital payments solution with its Oracle Utilities CC&B system in May 2018, the City of Escondido saw a 242% increase in digital payment adoption. 

To learn more about InvoiceCloud’s work with Oracle Energy and Water, visit: https://discover.invoicecloud.com/InvoiceCloud_and_Oracle_LP.html.  

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