WaterSmart launches new benchmarking analytics solution

WaterSmart SoftwareWaterSmart Software, a self-service and customer engagement platform for the water industry, has announced the release of Performance WaterMark, a new benchmarking solution that helps utilities gauge how their operational, financial and customer service initiatives are performing compared with other systems.

With more than 4 million meters under management across more than 120 water utility partners, WaterSmart Software has access to benchmark analytics data unavailable anywhere else in the water utility sector.

With striking regularity, water utility managers have requested information on how their utility performs across a variety of operational, financial, and customer service dimensions compared with other suppliers, according to WaterSmart. In response to this demand, WaterSmart has launched Performance WaterMark.

WaterSmart anonymously aggregates key performance data and presents water managers with an easy-to-understand performance score. This distinctive benchmarking solution offers normalized results and detailed roll-up summaries across important indicators including:

  • Meter Data Quality
  • Payment Performance
  • Revenue Stability
  • Ebilling Adoption
  • Customer Digital Transformation
  • Customer Sentiment

Utility executives now have real-time access to critical insights regarding organizational performance. Such insights support goal setting, objectives management, and performance validation & tracking. By having at-a-glance access to key performance indicators that are always current, executives can better communicate with employees, management, and oversight committees including elected boards and regulatory agencies.

“While best management practices are often shared between utilities, a lack of standardized metrics to compare relative performance across water suppliers has left utility leaders without any way to quantify their improvement efforts,” said Kevin Kern, WaterSmart chief executive officer. “With our introduction of Performance WaterMark, water managers now have a comprehensive benchmark solution to not only compare key operational and financial indicators, but to monitor and easily report on their progress over time.”

About WaterSmart

WaterSmart Software provides intelligence beyond the meter to make the lives of water utility managers easier. Water providers using WaterSmart’s cloud-based, customer self-service and engagement platform have been proven to reduce costs, improve operational efficiency, and increase customer satisfaction by more than 25 percent. Come help us change the way the world uses water. For details visit watersmart.com or follow us on Twitter: @GetWaterSmart.

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