Utilities Kingston digitizes FOG, backflow prevention programs

Aquatic Informatics was chosen by Utilities Kingston in Kingston, Ontario, to digitize its fats, oils, and grease (FOG) program with its Linko software and manage its backflow prevention and cross-connection control program using its Tokay solution.

The two software programs address common problems in complying with water treatment and wastewater collection regulations.

Utilities Kingston operates multiple utilities through a single service structure, allowing it to deliver cost savings and customer service excellence. The company is unique in Ontario, combining water, wastewater, gas and electrical services, and broadband networking services in one company.

James Patenaude, Supervisor of Water & Wastewater Treatment for Utilities Kingston says, “Utilities Kingston uses these digital tools to build upon our history of going above and beyond, thinking outside the box, embracing transparency, and building community trust. But how can you manage what you don’t measure? This is where software tools from Aquatic Informatics come into play. By using digital where it makes sense, we can make our jobs better and more efficient.”

Utilities Kingston’s compliance program for restaurant fats, oils and greases, is part of an industry program for cross connection control to help reduce sewage spills into source water, and ensure non-potable water from businesses doesn’t find its way into tap water.

According to Aquatic Informatics, Linko provides a wide range of customizable tools that manage, schedule, generate reports from the field, track history, detect violations, issue notices, customize inspection forms, and more.

Tokay, the company says, is used by more than 4,000 backflow prevention and cross-connection control professionals, tracking millions of water hazards around the world. The software streamlines back-office operations and provides tools for quick and accurate reporting, eliminating manual data entry for testers and significantly reducing administrative tasks.

As a multi-utility provider, delivering water, wastewater, natural gas, electricity and broadband networking services, Utilities Kingston is deploying modern digital solutions that will help the utility and the municipality manage assets, expand services with cost-effective budgeting and provide a level of customer service that consumers are expecting in a technology-driven economy.

Aquatic Informatics is a software company with more than 1,500 customers in 60 countries, Aquatic Informatics is unique in that it provides information technology solutions for all water: source water, drinking water, municipal and industrial wastewater, and the receiving environment. For more information visit aquaticinformatics.com.

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