Providence Water Integrates Leak Detection Technology to Recapture Lost Water and Revenue

As the largest water utility in the State of Rhode Island, Providence Water supplies 60 percent of the state?s drinking water, which includes wholesale distribution and 72,000 retail customer connections across 17 cities and towns. Renowned for its quality, Providence?s water is sourced from surface water reservoirs fed by surrounding watersheds, necessitating a comprehensive management program to ensure purity and sustainability.

Environmental stewardship and operational efficiency form the backbone of the water utility, which prioritizes customer engagement through education programs that help reduce water pollution and teach conservation practices. Even with distribution system water loss at 11.6 percent, which is comparatively low by national standards, the utility continually seeks to improve conservation practices and provide its customers with excellent value by improving operational efficiencies.