Ohio utility bolsters service, improves efficiency with Sensus AMI

As the City of Youngstown, Ohio, revitalizes its neighborhoods and welcomes new businesses and residents, the Youngstown Water Department is taking advantage of an opportunity to upgrade its metering infrastructure.

The city’s 52,000 customers have come to trust the department to improve operations and enhance its service. As indicated by its recent deployment of technology from Sensus, a Xylem Brand, it’s a responsibility the department takes seriously.Sensus_logo

“We have a high level of commitment to our employees and our customers,” said Harry L. Johnson, III, water commissioner, City of Youngstown.

To deliver on this commitment, the department relies on Sensus iPERL water meters and the FlexNet communication network, managed by Sensus Software as a Service (SaaS). Now, instead of taking time and resources to manually read meters, technicians can access data in real time.

“The attentive customer service and guarantee behind the product was the deciding factor in choosing Sensus for our water management needs,” said Johnson.

With 4,000 iPERL water meters installed — and about 46,000 to go — the city is already reaping benefits from the technology.

“Partnering with Sensus allows us to reallocate roles and responsibilities for our technicians,” said Johnson. “Now, we can proactively notify customers as we notice unusual changes in water usage, increasing workflow efficiencies and enhancing customer service.”

For more information on Sensus, a Xylem company, visit sensus.com and follow @SensusGlobal. Learn more on Facebook, LinkedIn, Twitter and Instagram.

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