North Carolina-based Greenville Utilities Commission (GUC), an electric, water, sewer and natural gas service provider to the City of Greenville and 75 percent of Pitt County, selected a broad footprint of Oracle applications and technology solutions to help reduce costs and improve customer service. GUC is working with a Platinum level member of Oracle Partner Network (OPN), Lucidity Consulting Group on the implementation.
GUC, which is updating its IT infrastructure as part of a broader initiative to integrate internal processes and technology enterprise-wide, selected Oracle Utilities Customer Care and Billing, Oracle Utilities Work and Asset Management, Oracle Utilities Mobile Workforce Management, the Oracle E-Business Suite, Oracle Fusion Middleware, Oracle Hyperion Planning and Oracle Business Intelligence Enterprise Edition, all running on Oracle Database 11g.
?Our mission with this project is to support the right processes with the right technology so we can continue to provide exceptional customer service into the future,? said Sandy Barnes, director of information technology, Greenville Utilities. ?With the Oracle solutions in place, we can streamline the way we do business, which will ultimately enable us to deliver on our mission.?
With the implementation of Oracle Utilities Work and Asset Management, Oracle Utilities Mobile Workforce Management and the Oracle E-Business Suite, GUC hopes to boost workforce productivity through improved communication between customer service representatives, dispatchers and technicians. This will help GUC continue to improve its excellent customer service and operational effectiveness.
Further, with Oracle Utilities Customer Care and Billing, GUC felt it was flexible enough to handle their current and future rates and allow the utility to respond to their customer needs as they evolve.
As part of the two-phased project, which began earlier this year, GUC has begun implementing the Oracle E-Business Suite and Oracle Fusion Middleware. The second project phase will begin early next year, and will include the rest of its Oracle solutions.
?We are pleased that Greenville Utilities chose Oracle Utilities? software and technology offerings,? said Rodger Smith, senior vice president and general manager, Oracle Utilities. ?Our solution scalability will enable GUC to revitalize its IT infrastructure, ultimately enabling it to realize its goals of increased operational efficiency and improved customer service.?
