Aclara launches new consumer engagement platform 

Aclara, a supplier of smart infrastructure solutions (SIS) to electric, gas and water utilities, has launched an enhanced version of its Aclara Adaptive Consumer Engagement (Aclara ACE) platform powered by the Microsoft Azure cloud. This flexible and secure consumer engagement solution will allow utilities to be better equipped to engage with customers.

Microsoft Azure is an open, flexible, enterprise-grade cloud computing platform. Aclara ACE employs Azure’s comprehensive set of application services and capabilities to meet burgeoning consumer demand for the information needed to make intelligent decisions about electric, gas or water use. Read this article to find out more.

“With Microsoft Azure, Aclara ACE integrates a global network of Microsoft-managed data centers. This allows us to deliver a highly scalable, flexible application in a secure environment, which are key concerns for utilities when selecting a consumer engagement solution,” said Aaron Merkin, Chief Technology Officer of Aclara.

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“Backed by industry certifications for security and compliance, the Microsoft Azure cloud enables Aclara ACE to help utilities meet the rigorous performance, scaling and security requirements of the industry worldwide,” noted Tracy Crain, national director, One Commercial Partner, Microsoft.

Aclara ACE is an integrated software platform that helps utilities drive programs that reduce costs and allow consumers to manage their usage better. These include energy awareness and conservation solutions, service enrollment plans, text-based proactive outreach and dynamic customer service representative (CSR) applications. Aclara ACE delivers data-rich, personalized insights to utilities’ customers so they can better understand their monthly bills and manage their energy consumption.

Operated on Azure, Aclara ACE enables utilities to provide their customers with personalized and actionable solutions that heighten energy cost awareness, promote energy and water efficiency, boost utility program enrollment and increase customer satisfaction scores.

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Aclara ACE platform powered by Azure is now available. Click here for a free consultation.

Aclara, an affiliate of Sun Capital Partners, Inc., is a supplier of smart infrastructure solutions (SIS) and services to more than 800 water, gas, and electric utilities globally. Aclara SIS offerings include smart meters and other field devices, advanced metering infrastructure and software and services that enable utilities to predict and respond to conditions, leverage their distribution networks effectively and engage with their customers. Visit Aclara at, follow us on Twitter @AclaraSolutions or read our blog.

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