November 10, 2020 by

WF&M Conversations: 2TurnItOn’s Craig Boklage on water utility connection services

https://www.youtube.com/watch?v=ZCE2NYYPc7Y

Enrolling and connecting to a new utility service can be a hassle for customers. Lisewise, processing a large number of requests can also create a customer service challenge on the back end for cities, municipalities or utilities, both public and investor-owned. But new tools are available that can better help customer service personnel complete data entry for enrolling new customers while reducing time spent on related tasks.

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