Post Tagged with: "JD Power"

J.D. Power: Customer satisfaction with water utilities sees decline

J.D. Power: Customer satisfaction with water utilities sees decline

May 4, 2022 at 10:43 am 0 comments

The six-year streak of improving or flat customer satisfaction with residential water utilities has come to an end. According to the J.D. Power 2022 U.S. Water Utility Residential Customer Satisfaction Study, recently released, the past several years of goodwill earned through investment in water quality, proactive customer communications and digital customerRead More

Can Water Utilities Fix Aging Infrastructure Without Destroying Customer Satisfaction?

Can Water Utilities Fix Aging Infrastructure Without Destroying Customer Satisfaction?

August 26, 2019 at 9:30 am 0 comments

By Andrew Heath It’s no secret that the United States is facing a water infrastructure crisis of epic proportions. The Environmental Protection Agency (EPA) estimates that $473 billion in drinking water infrastructure investment will be needed over the next 20 years as aging pipes and storage facilities require upgrades andRead More