August 3, 2020 by

Rate Reviews & Long-Term Financial Planning: Lessons from COVID-19

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By JP Joly

With the multitude of challenges the world has faced in 2020, primarily due to the COVID-19 pandemic and its economic impact, many water utilities are rethinking their approach to rate reviews and long-term financial planning. As both residential and CII customers look for rate relief and/or payment deferrals, utilities are adjusting to both temporary and potentially permanent revenue losses, looking for alternative revenue sources, and updating cash reserve policies in an attempt to both address the current situation and better prepare for a similar crisis in the future.

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