American Water recently announced that Mark S. Smith has been named to the position of vice president and chief information officer (CIO). The company also announced the addition of Malcolm D. Conner as president of its American Water Resources, Inc. subsidiary.
Smith joined American Water in 2008 and brings to his position nearly 30 years of technology expertise and leadership experience in the development, implementation and support of IT solutions. As CIO, Smith is responsible for all aspects of information technology service delivery and management including information technology services? (ITS) support of American Water?s current business transformation and SAP migration.? In his previous position as senior director of ITS, he led the Business Application Development team and the Project Management office, overseeing ITS projects including infrastructure investment, application upgrades and new software investments.
Smith is actively involved in community efforts and serves as vice chairman on the Board of Directors for Touch New Jersey, Inc. He holds a bachelor?s degree in computers and information systems from King?s College in Wilkes-Barre, Pa.
In his role as president of American Water Resources, Inc., Malcolm Conner is responsible for continued growth of this segment of the company?s market-based businesses, identifying and capitalizing on key market development opportunities through partnerships and new distribution channels. Conner brings to his position more than 20 years of marketing, business strategy, strategic planning and management experience, primarily in the information services industry. Most recently, he was vice president and general manager of banking and securities law at Wolters Kluwer, Law & Business in New York, where he managed all aspects of two legal information and solutions business units.
Conner earned his MBA in marketing and entrepreneurial management from University of Pennsylvania?s Wharton School of Business, and his bachelor?s degree in accounting from Hampton University. He also earned a Certified Public Accountant designation.
American Water Resources, Inc. provides water line, sewer line and in-home plumbing emergency protection programs to residential customers directly and through partnerships with municipalities. The company currently services nearly 1 million contracts in 23 states, and was recently selected by the New York City Water Board as the official service line protection provider to homeowners in its five boroughs.
