By Michele Samuels
Crisis management and emergency response are terms all too familiar to water utilities. As providers of one of our most essential customer services, utility operators have a proven track record in pragmatic problem-solving to ensure continuity for their communities. But as new threats emerge, from public health risks to climate change impacts, utilities are realizing that legacy approaches to emergency planning are not adequate. And with that, the focus is shifting from emergency response to emergency preparedness.
Utilities today are facing a myriad of complex and interrelated challenges. The pandemic has pushed budgets to the brink at a time when challenges like water scarcity and flooding are intensifying, regulations are tightening, and customer expectations are rising – all adding to the pressure on assets and the people who operate them. Utility operators know that now more than ever, they need to plan for tomorrow but they can struggle to embed risk mitigation and resilience building in their day-to-day strategies.
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Michele,
Very useful article to prompt those suffering from ‘the more you have the less you know’! Of course once the register is in place the distribution, productivity, compliance, sums insured, and security are all improved business benefits too.
Here in the UK we help utility Southern Water to track their deployment of equipment and vehicles across many counties using NFC tags and mobile apps all reporting into our cloud based software for a 24/7 visibility and Google Studio reports. Could we have some direct dialogue?
Best wishes Stephen Laing MD ASSETtrac Ltd