AWWA launches benchmarking program for utilities

AWWAThe American Water Works Association has launched a new benchmarking program to assist water and wastewater utilities that are looking to improve their performance. The program, which will collect and release utility performance data, was developed to help utilities track their own data and compare it to established standards among water industry peers.

AWWA’s benchmarking program will focus on two areas – an annual survey to collect performance data and publication of that data for utilities to utilize.

This year’s survey is now open and has been organized by performance indicators in five areas — organizational development, customer relations, business operations, water operations and wastewater operations. The data collection period for the survey will end on April 1.

Utilities interested in participating should visit the new online survey portal on AWWA’s benchmarking webpage. Participants will receive a report with their confidential results relative to the collected results of similar utilities and a 30 percent discount on the final publication.

Utility performance data that was collected from previous survey results is currently available in the 2017 AWWA Utility Benchmarking: Performance Management for Water and Wastewater. It is available in the AWWA Store.


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