Optimizing Billing and Operations in a Large, Rural Service Area

Augusta Water provides public water and sewer service to the residents of Augusta County, Va. The mostly rural service area includes 10 separate water systems spread out across the second largest county in the state by area. Communities range in size, with less than 50 residents at the smallest to thousands of people. Augusta Water has some industrial customers and even a llama farm in the larger areas. Around 2012, the utility’s touch-read meter system began to fail, costing precious time and money.