Austin Water has selected WaterSmart – a VertexOne Brand to provide customers with an easy-to-use online and mobile customer portal. The program is a complement to Austin Water’s water meter network upgrade to advanced metering infrastructure (AMI), known as My ATX Water. WaterSmart’s platform will give the utility and its 1 millionRead More

By Erin Boeke Burke What Does “Affordable” Mean? There are a wide range of opinions on what it means for water and sewer service to be “affordable.” To some, water is a human right, others a property right, and still others a commodity. One thing is certain: Access to potableRead More

  Customer Assistance Programs Integrated Into Business Processes Can Help Struggling Ratepayers Stay Afloat By Neil Grigg Rate increases by water utilities are needed to sustain high quality services, but their impacts on low-income customers are a major cause of concern. In some communities, these concerns can fly under theRead More

Various customer assistance programs (CAPs) — including key areas for consideration associated with program design — can be explored by utility managers to help mitigate the impact on customers struggling to afford the cost of water utility services.