Post Tagged with: "customer assistance programs"

Austin Water selects WaterSmart for customer engagement program

Austin Water selects WaterSmart for customer engagement program

July 14, 2020 at 11:19 am 0 comments

Austin Water has selected WaterSmart – a VertexOne Brand to provide customers with an easy-to-use online and mobile customer portal. The program is a complement to Austin Water’s water meter network upgrade to advanced metering infrastructure (AMI), known as My ATX Water. WaterSmart’s platform will give the utility and its 1 millionRead More

Rates and Affordability: A Ratings Agency Perspective

Rates and Affordability: A Ratings Agency Perspective

April 13, 2020 at 8:58 am 0 comments

By Erin Boeke Burke What Does “Affordable” Mean? There are a wide range of opinions on what it means for water and sewer service to be “affordable.” To some, water is a human right, others a property right, and still others a commodity. One thing is certain: Access to potableRead More

Affordability Programs for Water Utilities

Affordability Programs for Water Utilities

February 8, 2017 at 9:00 am 1 comment

  Customer Assistance Programs Integrated Into Business Processes Can Help Struggling Ratepayers Stay Afloat By Neil Grigg Rate increases by water utilities are needed to sustain high quality services, but their impacts on low-income customers are a major cause of concern. In some communities, these concerns can fly under theRead More

Is a Customer Assistance Program Right for Your Utility?

Is a Customer Assistance Program Right for Your Utility?

March 16, 2016 at 7:00 am 0 comments

Various customer assistance programs (CAPs) — including key areas for consideration associated with program design — can be explored by utility managers to help mitigate the impact on customers struggling to afford the cost of water utility services.