According to a recent survey conducted by Morning Consult on behalf of the American Water Works Association (AWWA), consumers who remember receiving a recent communication from their water utilities are more than three times as likely to report their water’s safety has improved. The MayRead More

By Rebecca Zito Effective community engagement has become a crucial part of water utility operations. Because public expectations have changed dramatically, the silent utility provider is an outdated concept. Communities now demand more from their utility. Modern technology and convenience have forever altered the wayRead More

Rosemary Menard, Water Director for the City of Santa Cruz, California, is the 2022 Water Finance & Management Award Winner As we know, utility work is multifaceted. Just as every water utility needs a dedicated team of operators, lab technicians and field crews, it alsoRead More