By Erin Boeke Burke What Does “Affordable” Mean? There are a wide range of opinions on what it means for water and sewer service to be “affordable.” To some, water is a human right, others a property right, and still others a commodity. One thingRead More

The National Association of Clean Water Agencies (NACWA) and the Association of Metropolitan Water Agencies (AMWA) have extended support for new legislation aimed at improving the affordability of water and wastewater service for low-income customers. Introduced led by Sens. Ben Cardin (D-Md.), Roger Wicker (R-Miss.) andRead More

Various customer assistance programs (CAPs) — including key areas for consideration associated with program design — can be explored by utility managers to help mitigate the impact on customers struggling to afford the cost of water utility services.