A new report from J.D. Power takes a look at water utility residential customer satisfaction, examining the results of a recent study. Citing a finding from Bluefield Research, the combined water and sewer bill for a typical household in the United States has increased byRead More

The Water & Health Advisory Council (the council), a multidisciplinary group of drinking water experts, recently announced the launch of a national campaign to celebrate the 50th anniversary of the Safe Drinking Water Act and provide guidance to lawmakers on the future of drinking water safety inRead More

By Anita Peterson It’s no secret that the utilities industry, including water services, is going to have to grapple with a workforce gap in the coming years. This workforce decline has the potential to severely impact the experiences of both the remaining employees in theRead More

Last week, the U.S. Environmental Protection Agency (EPA) announced $3 billion from President Joe Biden’s Investing in America agenda to help every state and territory identify and replace lead service lines, preventing exposure to lead in drinking water. Funded by the Bipartisan Infrastructure Law and madeRead More

The Value of Water Campaign recently released the results of its ninth annual national poll of more than 1,000 American voters to better understand their opinions on the nation’s water infrastructure. The poll was conducted by the bipartisan research team of Fairbank, Maslin, Maullin, Metz,Read More

The American Water Works Association (AWWA) has offered its strong support for the proposed Low-Income Household Water Assistance Program Establishment Act. The bipartisan legislation introduced in the U.S. House of Representatives would permanently establish low-income water assistance for families struggling to access affordable drinking water and wastewater services.Read More

Legislation that supports a collaborative approach to to regulating cybersecurity in the water sector was introduced in the U.S. House of Representatives in April. Spearheaded by Reps. Rick Crawford (R-Ariz.) and John Duarte (R-Calif.), H.R. 7922 authorizes an independent, non-federal entity to lead the development of cybersecurityRead More

By Andrew Ginter In 2023, 68 cyber attacks took down more than 500 sites worldwide, some of them water utilities. All modern automation includes computers, and so for the last 40 years we have been deploying more and more targets for cyber attacks. Compounding theRead More

Bipartisan legislation was introduced in the U.S. House of Representatives that would provide a statutory shield for water systems under the Comprehensive Environmental Response, Compensation, and Liability Act (CERCLA) for PFAS, and help ensure that polluters, not the public, pay for PFAS cleanup. The bill,Read More

The U.S. Environmental Protection Agency (EPA) on Friday finalized more regulatory action on PFAS as it moved to designate perfluorooctanoic acid (PFOA) and perfluorooctanesulfonic acid (PFOS), as hazardous substances under the Comprehensive Environmental Response, Compensation, and Liability Act (CERCLA), also known as Superfund. EPA also releasedRead More