Driving Utility Performance through People, Process & Technology

By Scott Haskins

Over the last several years, 22 water utilities and more than 100 utility participants have been engaged in a major collaboration to improve utility capabilities and performance. As part of the Water Research Foundation (WRF) project, entitled Utility Analysis and Improvement Methodology (UAIM), the scope has included development of documented business processes; sharing of material between peer organizations; development of maturity and assessment models; incorporation of leading practices; and creation of a knowledge base that complements Effective Utility Management, benchmarking and other utility and industry efforts.