Public water and wastewater utilities in the United States face a number of challenges on a regular basis. One that is often underreported is procurement and supply management. For water utilities, this refers to the process by which the organization acquires products, supplies, new technologies,Read More

By Jim Baehr There’s no doubt that articulating the vision and mission of your water utility is necessary. They communicate your core purpose – your brand – the utility’s fundamental reason for being. Building a brand on ‘purpose’ is becoming more and more important. It’sRead More

By James M. Baehr & Mary Ellen Mitchell What if you were a builder and every time you opened your toolbox to complete a project you pushed aside one of your most important tools? Why would you do that? There may be reasons. Maybe, youRead More