Post Tagged with: "Customer Service"

Seizing Digital Adoption in Water

Seizing Digital Adoption in Water

May 25, 2020 at 6:00 am 0 comments

By Jeff Lipton Challenges Due to COVID-19 As a recent McKinsey study points out, many professional organizations have excess structural capacity due to reduced demand from the COVID-19 crisis. There is an urgent need to rightsize the capital base of operations and convert fixed costs to variable costs as muchRead More

WaterSmart Software acquired by VertexOne

WaterSmart Software acquired by VertexOne

May 15, 2020 at 9:22 am 0 comments

VertexOne, a provider of SaaS solutions to the utility industry, recently announced it has completed the acquisition of WaterSmart Software, a pioneer in the use of behavioral customer engagement and analytics to drive conservation in the water utility industry, with functionality that is directly applicable to both the electric andRead More

Master Meter, WaterSmart announce collaboration

Master Meter, WaterSmart announce collaboration

April 6, 2020 at 7:37 am 0 comments

Master Meter, Inc. and WaterSmart Software, have announced the formation of a strategic partnership that will allow Master Meter’s water management solution portfolio in the United States to include WaterSmart’s consumer engagement technology. The collaboration between Master Meter and WaterSmart will help deliver actionable data insights to utility staff aimedRead More

American Water launches new customer service portal

American Water launches new customer service portal

November 4, 2019 at 10:52 am 0 comments

American Water recently announced it has completed the launch of a new customer service portal called My Account for all of its regulated water and wastewater customers across its service territories. According to American Water, customers are now able to more easily access their accounts through the newly developed, mobile-friendly accountRead More

Can Water Utilities Fix Aging Infrastructure Without Destroying Customer Satisfaction?

Can Water Utilities Fix Aging Infrastructure Without Destroying Customer Satisfaction?

August 26, 2019 at 9:30 am 0 comments

By Andrew Heath It’s no secret that the United States is facing a water infrastructure crisis of epic proportions. The Environmental Protection Agency (EPA) estimates that $473 billion in drinking water infrastructure investment will be needed over the next 20 years as aging pipes and storage facilities require upgrades andRead More

WaterSmart launches new benchmarking analytics solution

WaterSmart launches new benchmarking analytics solution

April 10, 2019 at 11:59 am 0 comments

WaterSmart Software, a self-service and customer engagement platform for the water industry, has announced the release of Performance WaterMark, a new benchmarking solution that helps utilities gauge how their operational, financial and customer service initiatives are performing compared with other systems. With more than 4 million meters under management acrossRead More

AMI: More than Metering

AMI: More than Metering

June 9, 2016 at 12:09 pm 0 comments

How Expanding Data Applications Are Transforming Utility Asset Management As Advanced Metering Infrastructure (AMI) for water systems and its capability continues to evolve, utilities are looking beyond automated meter reads and improved billing systems. Smart metering is no longer just about metering. Today, almost every city is using “smart technology”Read More