Post Tagged with: "Customer Service"

J.D. Power: Customer satisfaction with water utilities sees decline

J.D. Power: Customer satisfaction with water utilities sees decline

May 4, 2022 at 10:43 am 0 comments

The six-year streak of improving or flat customer satisfaction with residential water utilities has come to an end. According to the J.D. Power 2022 U.S. Water Utility Residential Customer Satisfaction Study, recently released, the past several years of goodwill earned through investment in water quality, proactive customer communications and digital customerRead More

Aerial view of Destin skyline and beach, Florida in winter.

Florida water system, Mueller to launch meter customer service pilot program

March 28, 2022 at 5:25 am 0 comments

Mueller Systems has been selected by Pace Water System in Santa Rosa County, Florida, to deploy a pilot program for their water meter system which includes new features that allow customers to control their meter from a mobile phone. The pilot program is underway and is expected to include 350 customers, withRead More

Consolidated Utility District, Itron announce new AMI contract

Consolidated Utility District, Itron announce new AMI contract

March 21, 2022 at 7:20 am 0 comments

Consolidated Utility District (CUD) and Itron Inc. have announced a new contract that will deploy Itron’s Temetra meter data collection solution, in conjunction with its fixed network solution, to upgrade the utility’s advanced metering infrastructure (AMI) and provide active water leak detection and consumer portals. Temetra is a mobile meterRead More

COMMENTARY: Water Utilities Should Seek a Deeper Understanding of Customers

COMMENTARY: Water Utilities Should Seek a Deeper Understanding of Customers

May 4, 2021 at 11:28 am 0 comments

By Rachael Olson Water utilities are rightly concerned about managing their business through the course of winter 2021 and into the hot summer months. This is especially true as the lingering effects of the COVID-19 pandemic keep some of their customers’ finances suspended, just as many consumer prices continue to rise,Read More

Austin Water selects WaterSmart for customer engagement program

Austin Water selects WaterSmart for customer engagement program

July 14, 2020 at 11:19 am 0 comments

Austin Water has selected WaterSmart – a VertexOne Brand to provide customers with an easy-to-use online and mobile customer portal. The program is a complement to Austin Water’s water meter network upgrade to advanced metering infrastructure (AMI), known as My ATX Water. WaterSmart’s platform will give the utility and its 1 millionRead More

Seizing Digital Adoption in Water

Seizing Digital Adoption in Water

May 25, 2020 at 6:00 am 0 comments

By Jeff Lipton Challenges Due to COVID-19 As a recent McKinsey study points out, many professional organizations have excess structural capacity due to reduced demand from the COVID-19 crisis. There is an urgent need to rightsize the capital base of operations and convert fixed costs to variable costs as muchRead More

WaterSmart Software acquired by VertexOne

WaterSmart Software acquired by VertexOne

May 15, 2020 at 9:22 am 0 comments

VertexOne, a provider of SaaS solutions to the utility industry, recently announced it has completed the acquisition of WaterSmart Software, a pioneer in the use of behavioral customer engagement and analytics to drive conservation in the water utility industry, with functionality that is directly applicable to both the electric andRead More

Master Meter, WaterSmart announce collaboration

Master Meter, WaterSmart announce collaboration

April 6, 2020 at 7:37 am 0 comments

Master Meter, Inc. and WaterSmart Software, have announced the formation of a strategic partnership that will allow Master Meter’s water management solution portfolio in the United States to include WaterSmart’s consumer engagement technology. The collaboration between Master Meter and WaterSmart will help deliver actionable data insights to utility staff aimedRead More

American Water launches new customer service portal

American Water launches new customer service portal

November 4, 2019 at 10:52 am 0 comments

American Water recently announced it has completed the launch of a new customer service portal called My Account for all of its regulated water and wastewater customers across its service territories. According to American Water, customers are now able to more easily access their accounts through the newly developed, mobile-friendly accountRead More

Can Water Utilities Fix Aging Infrastructure Without Destroying Customer Satisfaction?

Can Water Utilities Fix Aging Infrastructure Without Destroying Customer Satisfaction?

August 26, 2019 at 9:30 am 0 comments

By Andrew Heath It’s no secret that the United States is facing a water infrastructure crisis of epic proportions. The Environmental Protection Agency (EPA) estimates that $473 billion in drinking water infrastructure investment will be needed over the next 20 years as aging pipes and storage facilities require upgrades andRead More