Post Tagged with: "Customer Service"

American Water launches new customer service portal

American Water launches new customer service portal

November 4, 2019 at 10:52 am 0 comments

American Water recently announced it has completed the launch of a new customer service portal called My Account for all of its regulated water and wastewater customers across its service territories. According to American Water, customers are now able to more easily access their accounts through the newly developed, mobile-friendly accountRead More

Can Water Utilities Fix Aging Infrastructure Without Destroying Customer Satisfaction?

Can Water Utilities Fix Aging Infrastructure Without Destroying Customer Satisfaction?

August 26, 2019 at 9:30 am 0 comments

By Andrew Heath It’s no secret that the United States is facing a water infrastructure crisis of epic proportions. The Environmental Protection Agency (EPA) estimates that $473 billion in drinking water infrastructure investment will be needed over the next 20 years as aging pipes and storage facilities require upgrades andRead More

WaterSmart launches new benchmarking analytics solution

WaterSmart launches new benchmarking analytics solution

April 10, 2019 at 11:59 am 0 comments

WaterSmart Software, a self-service and customer engagement platform for the water industry, has announced the release of Performance WaterMark, a new benchmarking solution that helps utilities gauge how their operational, financial and customer service initiatives are performing compared with other systems. With more than 4 million meters under management acrossRead More

AMI: More than Metering

AMI: More than Metering

June 9, 2016 at 12:09 pm 0 comments

How Expanding Data Applications Are Transforming Utility Asset Management As Advanced Metering Infrastructure (AMI) for water systems and its capability continues to evolve, utilities are looking beyond automated meter reads and improved billing systems. Smart metering is no longer just about metering. Today, almost every city is using “smart technology”Read More