Peel Region, a municipality west of Toronto, has implemented a new customer service and billing system aimed at enhancing service for its water account holders. According to customer service vendor Oracle, by upgrading its on-premises solution to the cloud, Peel Region now has a platform thatRead More

AWWA recently released the results from its fifth annual U.S. consumer poll, “Public Perceptions of Tap Water.” The poll was conducted by Morning Consult on behalf AWWA in May 2024 and included responses from 2,010 adults served by water utilities in the United States. AccordingRead More

Digital bill payment services company InvoiceCloud has released a new online payments report in conjunction with a third-party research firm, offering key insights into digitally reluctant bill payers’ payment preferences and behaviors. The survey focused on four distinct populations: those who are aged 55+, non-EnglishRead More

A new report from J.D. Power takes a look at water utility residential customer satisfaction, examining the results of a recent study. Citing a finding from Bluefield Research, the combined water and sewer bill for a typical household in the United States has increased byRead More

By Anita Peterson It’s no secret that the utilities industry, including water services, is going to have to grapple with a workforce gap in the coming years. This workforce decline has the potential to severely impact the experiences of both the remaining employees in theRead More

There are many approaches a water system can take to promote and achieve conservation. Advanced metering and other “smart water” solutions, for instance, may be right for one system but not ideal for another based on several factors. In this exclusive, complimentary eBook from Water FinanceRead More

One of the technology trends that is so frequently talked about in the water utility sector is unlocking new data about system performance and using it to further enhance operations. But improving operations is only part of the job, and providing excellent customer service isRead More

Online bill payment service InvoiceCloud recently announced a new integrated solution with Oracle Energy and Water that the companies say will enhance the utility payment experience for joint customers. Oracle and InvoiceCloud will now provide Oracle-supported, pre-built, real-time integration with Oracle Utilities Customer Information SystemsRead More

Alternatives and Complementary Systems to Consider | By Peter Mayer Customer metering is fundamental to the successful function of a modern water utility. The introduction of expensive Advanced Metering Infrastructure (AMI) systems with fixed data transmission networks and battery powered “smart” water meters has confrontedRead More

Partner with Flume Utility & Business Solutions to help your customers manage, control, and save water. We offer water agencies a comprehensive suite of solutions designed to revolutionize how they manage water resources for their communities. Help your customers help themselves The revolutionary Flume WaterRead More