Post Tagged with: "Customer Service"

Report examines water utility residential customer satisfaction

Report examines water utility residential customer satisfaction

May 13, 2024 at 6:55 am 0 comments

A new report from J.D. Power takes a look at water utility residential customer satisfaction, examining the results of a recent study. Citing a finding from Bluefield Research, the combined water and sewer bill for a typical household in the United States has increased byRead More

Commentary: The Utilities Industry Needs More Workers. To Attract Them, It Needs Modern Technology.

Commentary: The Utilities Industry Needs More Workers. To Attract Them, It Needs Modern Technology.

May 6, 2024 at 12:15 pm 0 comments

By Anita Peterson It’s no secret that the utilities industry, including water services, is going to have to grapple with a workforce gap in the coming years. This workforce decline has the potential to severely impact the experiences of both the remaining employees in theRead More

Special Report: Making Better Sense of Water Usage

Special Report: Making Better Sense of Water Usage

January 4, 2024 at 9:20 am 0 comments

There are many approaches a water system can take to promote and achieve conservation. Advanced metering and other “smart water” solutions, for instance, may be right for one system but not ideal for another based on several factors. In this exclusive, complimentary eBook from Water FinanceRead More

Q&A: Improving the Customer Experience with Software & Tech

Q&A: Improving the Customer Experience with Software & Tech

December 19, 2023 at 7:45 am 0 comments

One of the technology trends that is so frequently talked about in the water utility sector is unlocking new data about system performance and using it to further enhance operations. But improving operations is only part of the job, and providing excellent customer service isRead More

Bill payment platforms announce integration

Bill payment platforms announce integration

November 7, 2023 at 1:05 pm 0 comments

Online bill payment service InvoiceCloud recently announced a new integrated solution with Oracle Energy and Water that the companies say will enhance the utility payment experience for joint customers. Oracle and InvoiceCloud will now provide Oracle-supported, pre-built, real-time integration with Oracle Utilities Customer Information SystemsRead More

Thinking Twice About AMI?

Thinking Twice About AMI?

October 12, 2023 at 7:05 am 0 comments

Alternatives and Complementary Systems to Consider | By Peter Mayer Customer metering is fundamental to the successful function of a modern water utility. The introduction of expensive Advanced Metering Infrastructure (AMI) systems with fixed data transmission networks and battery powered “smart” water meters has confrontedRead More

Revolutionizing Water Management in Your Community

Revolutionizing Water Management in Your Community

October 3, 2023 at 6:31 am 0 comments

Partner with Flume Utility & Business Solutions to help your customers manage, control, and save water. We offer water agencies a comprehensive suite of solutions designed to revolutionize how they manage water resources for their communities. Help your customers help themselves The revolutionary Flume WaterRead More

Survey: Communication key in consumer perception of water safety

Survey: Communication key in consumer perception of water safety

August 7, 2023 at 8:05 am 0 comments

According to a recent survey conducted by Morning Consult on behalf of the American Water Works Association (AWWA), consumers who remember receiving a recent communication from their water utilities are more than three times as likely to report their water’s safety has improved. The MayRead More

Virginia Water, Wastewater System Maximizes Efficiency with Cellular Solution

Virginia Water, Wastewater System Maximizes Efficiency with Cellular Solution

June 13, 2023 at 5:32 am 0 comments

Optimizing Billing and Operations in a Large, Rural Service Area Augusta Water provides public water and sewer service to the residents of Augusta County, Va. The mostly rural service area includes 10 separate water systems spread out across the second largest county in the stateRead More

Severe Weather vs. Smart Water

Severe Weather vs. Smart Water

December 20, 2022 at 3:30 pm 0 comments

Located about a hundred miles east of Shreveport, the city of Monroe, Louisiana, is home to nearly 50,000 people. Owing to its humid, subtropical climate, Monroe experiences its share of extreme weather; heavy rainfall, hail and even tornados are not uncommon. But freezing temperatures areRead More