Located about a hundred miles east of Shreveport, the city of Monroe, Louisiana, is home to nearly 50,000 people. Owing to its humid, subtropical climate, Monroe experiences its share of extreme weather; heavy rainfall, hail and even tornados are not uncommon. But freezing temperatures areRead More

The six-year streak of improving or flat customer satisfaction with residential water utilities has come to an end. According to the J.D. Power 2022 U.S. Water Utility Residential Customer Satisfaction Study, recently released, the past several years of goodwill earned through investment in water quality, proactiveRead More

Mueller Systems has been selected by Pace Water System in Santa Rosa County, Florida, to deploy a pilot program for their water meter system which includes new features that allow customers to control their meter from a mobile phone. The pilot program is underway and is expectedRead More

Consolidated Utility District (CUD) and Itron Inc. have announced a new contract that will deploy Itron’s Temetra meter data collection solution, in conjunction with its fixed network solution, to upgrade the utility’s advanced metering infrastructure (AMI) and provide active water leak detection and consumer portals.Read More

By Rachael Olson Water utilities are rightly concerned about managing their business through the course of winter 2021 and into the hot summer months. This is especially true as the lingering effects of the COVID-19 pandemic keep some of their customers’ finances suspended, just as manyRead More

Austin Water has selected WaterSmart – a VertexOne Brand to provide customers with an easy-to-use online and mobile customer portal. The program is a complement to Austin Water’s water meter network upgrade to advanced metering infrastructure (AMI), known as My ATX Water. WaterSmart’s platform will give theRead More

By Jeff Lipton Challenges Due to COVID-19 As a recent McKinsey study points out, many professional organizations have excess structural capacity due to reduced demand from the COVID-19 crisis. There is an urgent need to rightsize the capital base of operations and convert fixed costsRead More

VertexOne, a provider of SaaS solutions to the utility industry, recently announced it has completed the acquisition of WaterSmart Software, a pioneer in the use of behavioral customer engagement and analytics to drive conservation in the water utility industry, with functionality that is directly applicableRead More

Master Meter, Inc. and WaterSmart Software, have announced the formation of a strategic partnership that will allow Master Meter’s water management solution portfolio in the United States to include WaterSmart’s consumer engagement technology. The collaboration between Master Meter and WaterSmart will help deliver actionable dataRead More

American Water recently announced it has completed the launch of a new customer service portal called My Account for all of its regulated water and wastewater customers across its service territories. According to American Water, customers are now able to more easily access their accounts throughRead More